Where is the app in SAP ONE Support Launchpad?
Service Message
As a supporter, we cover all enquiries about application management and operation of your solution. Your request will be analysed in the first level and, if necessary, forwarded to the second or third level. In this case, our system engineers and application engineers take over and take care of the issue in a dedicated manner.
Every two years, UNIORG undergoes sophisticated audits: The certification concerns support personnel, support processes and infrastructure. This ensures that you are supported by qualified consultants and benefit from comprehensive SAP support and service.
SAP Basis is the foundation of any SAP system. You can find a lot of useful information about it on this page: www.sap-corner.de.
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Which comprehensive service we offer you
As long as the system works and is operated flawlessly, the world is fine. The pressure to act increases if errors occur or if minor but urgent adjustments are required that cannot be handled by your IT. We provide 2nd and 3rd level support for these cases. The content, scope and precise definition of the processes are provided in the Service Level Agreements (SLAs).
Here's an example we had about one or two years ago. A larger company with a fairly large SAP user base had 2 experts in support alone. SAP experts, who tend to be expensive and have done nothing but route the incoming tickets to the right place so IT support could get involved. We automated this process by using AI. Not their semantic skills, not as a chatbot, but their analytical skills to learn from historical tickets that used to arrive and were misdirected and how they were resolved. So within a few days, we were able to build up this AI to the point where it could fully adopt the classification of the tickets. Now, the artificial intelligence that came out of this rich information that came out of the SAP world was able to pass these tickets on to the right person, and in some cases even work out solutions.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
Contact us without obligation and we will inform you about our comprehensive services.
And from that, the cause of the disorder is now to be identified.