Technical application support
Maintenance
Scope of SAP Support Services: The following services are included with SAP Support. These can of course be expanded and customised as needed.
At the beginning of January 2020, the new support backbone became mandatory. Anyone who is unsure whether the SAP support connection is running properly does not have to rely on their own solution manager alone. The new support launchpad extension, "Status of Support Connectivity," provides an overview.
On www.sap-corner.de you will also find useful information about SAP basis.
A note box in which data of all kinds can be quickly filed and retrieved. This is what Scribble Papers promises. At first, the program looks very spartan. But once a small structure is in place, you realise the great flexibility of this little helper.
Proactive monitoring and notification
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
It is usually managed with a mix of flexible on-site resources and remote support, depending on your budget and requirements. With Incident Handling, our first goal is to eliminate the impact on your business as quickly as possible. Although we cannot guarantee to solve the problem immediately, we will always set up a workaround so that you can maintain business continuity.
Some missing SAP support functions in the standard are supplied by the PC application "Shortcut for SAP Systems".
There are some real ping-pong games here that cost time and frustrate.
This also affects the complexity of ERP systems and IT architectures.