Second-Level Support and Third-Level Support
Next Generation Support for the Intelligent Enterprise
Business processes throughout the company are constantly changing. This also affects the complexity of ERP systems and IT architectures. Seamlessly integrated processes are therefore becoming increasingly important and have great potential for digital transformation. The powerful team of FIS Customer Expert Services supports your company with these challenges and finds suitable solutions for your SAP system together with you.
Knowledge transfer is an important part of our support to keep costs as low as possible. We rely on a combination of pragmatic training and "learning on the job" to build and document our knowledge of the required information transfer.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
Collaboration with SAP Support Experts
All backbone connections to SAP will be switched from January 1, 2020, as SAP has announced on its support page. Afterwards, communication between ABAP System and SAP will only take place via secure HTTPS connections, for which a dedicated user must also be requested in the Support Portal. In all ABAP systems, SAP hints can no longer be obtained via SNOTE via the old OSS RFC connection. The shipment of Early Watch Alerts to SAP is also affected by this change. Here the shipping route must also be changed to the new HTTPS standard. There is also a great need for action for all SAP customers without a current SAP Solution Manager. In the future, SAP Solution Manager 7.2 SPS08 (SPS07 only with additional information) will be required here. For all older releases, communication with SAP will also be impossible from January 2020. This primarily affects the data in the Maintenance Planner, which are then no longer synchronised. This then indirectly affects all future maintenance projects where the use of the Maintenance Planner is indispensable. Especially with regard to upcoming S/4 HANA migrations, this represents a risk to be avoided.
The SAP Support homepage is a platform for the in-house information exchange on SAP reporting. Knowledgeable information related to SAP is presented centrally on this homepage. In addition to the training documents and SAP Online Help and SAP News, account management information such as technical support forms and contacts will also be provided.
The "Shortcut for SAP Systems" tool is an excellent tool for handling many tasks in SAP Support more easily and quickly.
This approach leads to predictable results - in on-premise, cloud, and hybrid environments - from innovation to operation.
Through our many years of experience we offer you a round-service in the field of hardware and software.