scope of solution
Access to a pre-configured demo environment enriched with sample data
The first stage of our customer service process involves receiving all support requests from users. This first point of contact is able to solve simple problems using the contrimo Knowledge Base. It also questions, evaluates, and prioritises more complex requests to resolve the issue more quickly and efficiently at a higher level of support.
We successfully completed the 200,000 chat this year the week before last. We talk to our customers in over 5,000 chats a week. We expect this to increase as many of our customers have not yet discovered the real-time support channels for themselves. In addition, awards are a good way for customers to get a neutral rating. We are proud that ASP, the Association of Support Professionals, has awarded us the Top 10 Support Web Site Award.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
The freeware Scribble Papers puts an end to the confusing paper chaos. The tool is also suitable for storing, structuring and quickly finding text documents and text snippets of all kinds in addition to notes.
Our SAP support gives you time and space
Based on our worldwide experience with SAP contract terms and licencing agreements, we identify the best licencing scenarios and customised contract design solutions for your business. We also provide advice and support throughout the negotiation process.
A holistic support by an experienced SAP service provider can help. System problems can be detected early and fixed directly. In addition, efficient business processes are created to simplify the day-to-day work of all SAP users and increase effectiveness. Clear strategy consulting and structured process optimisation lay the foundation for the success of a company. SAP Application Management Services work right here.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
Artificial intelligence ensures that the customer can talk to the system - keyword Conversational AI.
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit.