SAP Help Portal
Relief for teachers
Visit the SAP Support Portal and use the SAP ONE Support Launchpad. With it you can search our knowledge base, find solutions to problems and report incidents.
Discover new opportunities for using SAP in your business. With our consulting services you can realise your idea of the digital company with practical strategies and excellent results.
SAP Basis refers to the administration of SAP system that includes activities like installation and configuration, load balancing, and performance of SAP applications running on Java stack and SAP ABAP. This includes the maintenance of different services related to database, operating system, application and web servers in SAP system landscape and stopping and starting the system. Here you can find some useful information about SAP Basis: www.sap-corner.de.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Enterprise Support
For training in the rollout phase, the above documents and records proved very helpful. The tool has supported our SAP instructors in user training. The automatic documentation in Word serves as a training manual. Recorded processes are particularly useful for SAP transactions, because no one can remember all the transaction steps of a main process. All areas of work are directly accessible via a table of contents. To answer questions from SAP users not only orally but also in the form of screen recordings, key users and support staff can quickly "film" and publish the processes in question. The user can view both his input and the results in the Personal Navigator. This means that the errors are almost completely eliminated. There are also other offers on the market, but this tool has proven itself in practical use.
Companies want to grow. But growth and development also bring challenges - for example, for the IT department, which has to keep on stemming important special projects in addition to day-to-day business.
"Shortcut for SAP Systems" is a PC application that simplifies or even enables many SAP support activities.
If a failure occurs, we commit to fix it or find a temporary solution within a strict timeframe defined by the SLA.
Service tickets are regularly purchased, which are processed by support every month.