Innovation services and solutions
Economic strength with trustworthy expertise
All this - and much more - is provided by our REALTECH Service Management Software out of the box. But it doesn't have to be our complete ITSM solution to realise this integration. You don't have to throw proven and powerful Service Desk systems like Jira, ServiceNow, BMC or helpLine overboard. You can integrate the described automatisms as an app into existing systems.
You can also find the ticket form on the Terminal Server or on the Intranet under the heading: SAP Help & Documentation. On the homepage you find the button "Ticketform".
Some useful tips about SAP basis can be found on www.sap-corner.de.
So much information... how can you keep it so that you can find it again when you need it? Scribble Papers is a "note box" that makes this very easy.
Developing prototypes for next-generation scenarios such as machine learning, big data and IoT
Both before, during and after the introduction of your new SAP software we are here for you! Customer benefits are our top priority, which is why our employees also react quickly and competently to issues that require immediate clarification. Therefore, in urgent cases, you can reach us also outside of the typical office hours, so that your business is always supported in the best possible way and you get the right answers to your questions in a timely manner. Our support focuses on the smooth and economical use of SAP software to optimise your business processes. For this reason, the help of our consultants is possible regardless of the contract - just contact us, by phone, by mail or via our contact form and we will help you easily! Please do not hesitate to contact us - no matter when, no matter how.
In addition, we are certified with the Partner Centre of Expertise certificate, which is based on a detailed quality audit. In our history, we have always passed these audits perfectly and therefore receive automatic recertification every two years. However, in order to be recertified in an accelerated procedure, it is necessary to distinguish itself by an excellent quality of the services provided. In our case, this happens not only with careful audits that are supervised by SAP every two years, but also in cooperation with SAP SE and SAP customers, whom we support as subcontractors of SAP. Automatic recertification is an expression of the high level of trust in Hicron and confirmation of our high quality standards.
With "Shortcut for SAP Systems", a tool is available to help your SAP support with troubleshooting.
Our customers can rely on us at any time of day or night.
Our support can be obtained on a daily or hourly quota basis according to your needs.