Extensive corporate transformation through a long-term strategic partnership or targeted business journeys as short-term projects
PUT THE CARE OF YOUR SAP SYSTEM IN THE HANDS OF SPECIALISTS!
What are we doing here to achieve automation? How do we make these worlds work smoothly together? Simple: In principle, each of the participants stays in his world, which does not have to leave it, because by integrating SAP support into the IT support or the ITSM tool (SAP-ITSM integration), we manage to ensure that the SAP user does not have to go into another system to report a problem, but can ask for help and give his comments on it at the push of a button. On the other hand, support will receive the correct information to respond appropriately to the problem or failure. He sees the user information, runtime information, screenshots, everything that is technically necessary to classify this ticket correctly and of course to solve it quickly. A classic win-win situation has thus arisen.
We guarantee transparency in cooperation by means of regular reporting. We appoint an SAP Solution Manager responsible for you, who will interact with you periodically and take care of all your managed services requirements. The ticketing system used documents the progress of their SAP Managed Service.
If you want to get more information about SAP basis, visit the website www.sap-corner.de.
The freeware Scribble Papers is a "note box" in which all kinds of data can be stored. It takes in typed texts as well as graphics and entire documents. The data is then organised in folders and pages.
Realisable value creation plan
Our customers have access to a modern ticketing system. The platform allows you to view the notifications and work done on your system. In this way, we ensure the transparency of our activities.
Today, business-critical processes are happening more and more in real time. Consequently, we have decided to take fundamentally new paths: We therefore also offer real-time support, in direct interaction with our support experts, via chat or phone. Feedback on classic messages can already be received by customers in real time as SMS directly to their mobile phone. Customers prefer to help with questions directly in the application they use. We therefore integrate support directly into our products with Built-in Support.
Tools such as "Shortcut for SAP Systems" are extremely useful for SAP support.
In addition, we offer a kind of "doctor appointment" for our customer questions: With Schedule an Expert it is possible to arrange an appointment with an SAP support expert and to discuss the questions directly on the phone.
With this service we will do everything for you.