Establish action plans to address risks and problems of performance, technical integrity and stability
SAP Standard Support or Enterprise Support?!
Any support request that we receive will only be completed after positive feedback from the user. The solution of each problem serves as the basis for another knowledge base entry for this project / solution.
Scope of SAP AMS services: The following services are included in SAP Application Management Services, among others. These can of course be expanded and customised as needed.
The website www.sap-corner.de offers many useful information about SAP basis.
To store all the information on the subject of SAP - and others - in a knowledge database, Scribble Papers is suitable.
WHAT DO WE DO
If you encounter error messages, such as SAP transaction errors or other problems related to the use of SAP systems, our SAP support staff will be happy to help you quickly. Our SAP support team is available to your employees at any time. Our SAP Enterprise Support will relieve your SAP employees. In addition, our ticketing system allows you to view the current status of the feedback and troubleshooting processes at any time, so you know when your problem will be fixed - clearly defined by our SLAs.
The strategic IT plan of a comprehensive international SAP rollout including the introduction of SAP EWM, ERP and HR in China in 2018 has been defined. The defined goal was to find support with Application Management, Services and Support (AMS), so that the IT core team of Schmersal can focus on the project work. External experts should be found to support Schmersal-IT in SAP support and to release the capacities needed for the rollouts.
Tools such as "Shortcut for SAP Systems" allow for a quick fix in SAP support.
Find out how more than 22,000 talented people in the organisation Cloud Success Services are committed to helping every customer succeed on their way to the cloud.
The result was a significant relief for the Schmersal IT team in day-to-day business.